The mental and physical health of our clients, our team and the community are first and foremost our focus. With the flu season and with COVID-19 occurring we wanted to update you on the impacts to your sessions and the practice.
What are we doing about COVID-19 and to prevent colds and flus in general?
We are already taking extra precautions to keep our clients and team well by ensuring that we practice good hygiene (i.e. hand washing) and cleaning practices within the clinics and our homes. We are taking care of our physical and mental health through self-care activities, regular exercise and healthy eating.
We are monitoring recommendations and requirements from the Department of Health and the World Health Organisation, including self-isolation for team members who have been in contact with a confirmed case of Corona Virus or who have visited one of the "hot spots", or visited other countries.
We have recently made the decision to CLOSE OUR WAITING ROOMS. This means we ask you to wait outside or in your car until the time of your appointment.
Cancellations or Telehealth appointments
If you are feeling unwell, but wish to keep your appointment, you may transfer your session to Telehealth. Please feel free to contact the practice and we will be more than happy to arrange this for you.
As per The Hummingbird Centre's cancellation policy, please provide a minimum of 24 hours' notice to cancel your appointment to avoid a cancellation fee of $110.
Unfortunately we are postponing:
- Art of Chill-Axing
- Transforming Teen Anxiety
- Yoga for the Traumatised Body
What can you do?
Please make sure you are practicing excellent hygiene as hand washing and containment of bodily fluids continue to be the best defence against the spread of cold, flus and COVID-19.
Please ensure that you are looking after your physical and mental health, eating nutritious food, exercising and engaging in activities that you enjoy.
Please change your appointment to Telehealth if you are showing any signs of illness or if you have been exposed to someone with COVID-19.
Please enter the clinic at the time of your appointment only, not before.
Only clients of The Hummingbird Centre and their immediate caregivers (not other family members - including siblings) are to enter the clinics. If you are waiting for someone, please wait outside.
Please maintain social distancing (minimum 1.5 meters) while in the clinic, and limit touch to only what is necessary.
Please use Tap-n-Go or Direct Bank Transfer where possible, no cash payments.
We request you follow the guidelines and recommendations set by the Department of Health and self-exclude if you have been to any of the countries with exclusion periods or have been in contact with someone with confirmed or suspected COVID-19 within the past two weeks or if you are exhibiting symptoms of the flu. In these cases, please contact our clinic to arrange telephone or online consultations.
We will continue to keep you updated if there are any changes or concerns, however if you have any queries please do not hesitate to contact us on 02 4946 0919.